Privacy Policy

Version: 25-10-2025

At De Hondenbakkerij, we value your privacy. This statement explains what data we collect, why we collect it, and how we handle your data with care.

We comply with the General Data Protection Regulation (GDPR) and other relevant legislation.

1. Who is responsible?

The Dog Bakery
Fisherman's Garden 128
3319LM Dordrecht
E-mail: info@dehondenbakkerij.nl
Website: www.dehondenbakkerij.nl
Chamber of Commerce number: 97976806

De Hondenbakkerij is responsible for the processing of personal data as described in this statement.

2. What data do we collect?

We process personal data that you actively provide to us or that is automatically collected when using our website.

a. Data that you provide yourself

For example, when you:

  • places an order;
  • you sign up for our newsletter;
  • contact us by email or contact form;
  • creates an account.

We can then process the following data:

  • First and last name
  • Address details
  • Email address
  • Phone number
  • Payment details (via a secure payment provider)
  • Order history
  • Any correspondence (e.g. questions or complaints)
  • b. Automatically collected data

When you visit our website, we collect the following information using cookies and similar technologies:

  • IP address (anonymous)
  • Browser and device type
  • Pages visited and click behavior
  • Language settings

This data helps us improve the website and make it more user-friendly.

3. What do we use your data for?

We only use your data for specific, legitimate purposes:

  1. To fulfill and deliver your order
    (such as processing payments, creating shipping labels, and sending order updates)
  2. Customer service
    To answer questions or resolve issues with your order.
  3. Newsletters and offers
    Only if you have registered or are a customer and have not indicated that you do not wish to receive these.
  4. Improving our services
    For example, by analyzing anonymized data and feedback.
  5. Legal obligations
    Such as storing invoice data for the tax authorities.

4. Retention periods

We do not store your data for longer than is necessary for the purpose for which it was collected.

  • Order and invoice data: 7 years (tax legislation)
  • Newsletter data: until you unsubscribe
  • Contact details: up to 1 year after your question or complaint has been handled

5. Sharing data with third parties

We only share your data with third parties if it is truly necessary for our services or when we are legally obliged to do so.

We work together with:

  • Payment providers (such as Mollie or Shopify Payments) for secure payments
  • Delivery services (such as PostNL or DHL) for shipping orders
  • Hosting and IT partners who keep our webshop running
  • Newsletter software (such as Mailchimp or Klaviyo) when you have subscribed

We have concluded processing agreements with these parties to ensure that your data remains safe.

6. Cookies and tracking

De Hondenbakkerij uses cookies to ensure the website functions properly, to analyze usage, and to provide you with a personalized experience.

We use:

  • Functional cookies: necessary for the functioning of the webshop (shopping cart, login)
  • Analytical cookies: to measure visitor behaviour anonymously (Google Analytics 4 or similar, without IP tracking)
  • Marketing cookies: only if you have given permission, for example for social media advertisements or remarketing.

During your first visit to the website, you can set your preferences via the cookie banner.
You can always delete cookies via your browser settings.

7. Newsletter

When you sign up for our newsletter, we use your email address to send you updates, promotions and news.
You can unsubscribe at any time using the link at the bottom of each email.

We use Shopify as our shipping platform.
Your data is stored securely there and not shared with third parties.

8. Security of your data

We take appropriate technical and organizational measures to prevent misuse, loss, unauthorized access or disclosure.

Examples:

  • SSL security (https) on our website
  • Strong passwords and limited access to systems
  • Backups on secured servers
  • Processor agreements with partners

However, we can never guarantee 100% security, but we do everything we can to minimize risks.

9. Your rights

Under the GDPR, you have the following rights:

  • Access: know what data we have about you.
  • Correction: have incorrect or outdated data adjusted.
  • Deletion: having data deleted (to the extent permitted).
  • Restriction: temporarily process less data.
  • Portability: having your data transferred to another party.
  • Objection: object to processing, for example marketing emails.

If you wish to exercise any of these rights, please send an email to info@dehondenbakkerij.nl .
We will respond within 14 days .

10. Complaints

Are you not satisfied with how we handle your data?
Let us know via info@dehondenbakkerij.nl .
If you are unable to resolve the issue, you can file a complaint with the Dutch Data Protection Authority via www.autoriteitpersoonsgegevens.nl .

11. Changes to this Privacy Policy

We may amend this policy if our practices or legislation change.
You can always find the most recent version on our website.

Last update: 25-10-2025